Refund & Cancellation Policy

At InveStars, we value the trust our users place in our platform and strive to provide clarity regarding our refund and cancellation policy. This document outlines the terms under which refunds and cancellations may be processed for transactions made on our platform. By using InveStars, you agree to this policy.

• Non-Refundable Contributions: Contributions made by supporters to creator projects are non-refundable, except in specific cases outlined in the project-specific revenue-sharing agreement.
• Transparency and Accountability: Creators are obligated to fulfill their commitments as outlined in their project campaigns.

Refunds may be issued under the following circumstances:

Project Cancellation:

• If a creator cancels their project before funds are disbursed, all supporter contributions will be refunded in full.
• Refunds will be processed within 7-10 business days from the date of project cancellation.

Platform Errors:

• In cases of duplicate transactions or technical errors caused by the platform, affected users may request a refund.
• Refund requests must be submitted within 14 days of the transaction date.

• Contributions made voluntarily cannot be refunded due to a change of mind or personal financial considerations.
• Refunds are not guaranteed for underperforming projects, as revenue-sharing agreements depend on project success and market conditions.

• Creators may cancel their projects at any time during the campaign. In such cases, all supporter contributions will be refunded in full.

How to Request a Refund:

• Users may request a refund by contacting our support team at [support.investars@gmail.com]. All refund requests must include user details, project name, and a brief explanation of the reason for the request.

Refund Timeline:

• Eligible refunds will be processed within 7-10 business days from the date of approval.

In the event of disputes related to refunds or cancellations:

• Users may escalate their concerns to our dispute resolution team at [grievanceoffice.investars@gmail.com].
• Disputes will be reviewed and resolved within 15 business days from the date of submission.

InveStars reserves the right to update or modify this policy at any time. Users will be notified of significant changes, and the updated policy will be made available on our platform with a revised effective date.